Refund & Returns Policy

Effective date: October 15, 2026

At Weddingvests we want every order to arrive ready to use. If something is not right, this policy explains which returns we accept, how to request one and when your refund arrives.

What qualifies for a return

• Manufacturing defect: the product has a flaw in its materials or workmanship.
• Damage in transit: the product arrived damaged because of shipping.
• Wrong item: you received a different product from the one you ordered.

We do not accept returns for a change of mind, incorrect size expectations or personal preference. If you are unsure whether a product suits your plans, ask us before you order and we will gladly help.

Time limit

Contact us within 30 days of the delivery date to request a return.

Damaged on arrival

Damage caused in transit must be reported within 72 hours of delivery. Please send photos of:

• the damage on the product itself;
• the outer shipping box and its condition;
• the shipping label, clearly readable;
• the inner packaging materials.

Check your parcel on arrival

We recommend opening your parcel and checking every item as soon as it arrives, especially when the supplies are meant for an upcoming event. It leaves time to report any damage within the 72-hour window and to sort out a defective or wrong item well before your date. Keep the box and packing materials until you have checked the contents, since we may ask for photos of them.

Part of an order

If only some items in an order are affected, the return and refund apply to those items only; the rest of the order is not affected.

Requesting a return

• Email support@weddingvests.com with your order number and a description of the issue, plus the photos listed above for damaged items.
• We review your request and confirm whether it is eligible within 1-2 business days.
• If it is approved, we send you return shipping instructions.
• Ship the item back following those instructions.
• When the item arrives, we inspect it and process your refund.

Return shipping

For approved returns (defective, damaged or wrong items), we pay the return shipping. You are never charged to send back a qualifying item.

Refunds

Refunds go to the original payment method used at checkout and are processed within 3-7 business days after we receive and inspect the returned item. Your bank or payment provider may take a little longer to show the amount on your statement.

Exchanges and store credit

We do not offer exchanges or store credit at this time. An approved return is settled by a refund to your original payment method; if you still want the item, you are welcome to place a new order.

Cancelling an order

To cancel, contact support@weddingvests.com as quickly as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Contact

• Email: support@weddingvests.com
• Phone: +1 (636) 364-7331
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM CT